IT Support Technician II

Artist & Craftsman Supply
Job Description
Job Description: 


Artist & Craftsman Supply, a family of 31 art supply stores, has an immediate opening for a full-time IT Support Technician, tier II, in the Portland Maine Home Office.

General Purpose

To internally provide support to the office and remote store locations for all IT needs. This includes but is not limited to; setting up of hardware and software systems, troubleshooting Windows 7 & 10, Office 365, Point of Sale software, and other applications, networking and VPN access, routine system maintenance, and upkeep and creation of Java code for internal reporting.


Main Job Tasks and Responsibilities

  • Provide phone technical support to the stores for both hardware and software, focusing on Point of Sale systems
  • Provide hardware and software support for office staff
  • Setup, configuration, and remote installation of hardware & software
  • Configuring and troubleshooting networking equipment, both locally & remotely
  • Installing, configuring, and maintaining computer systems
  • Application setup, maintenance, and documentation of procedures
  • General IT hardware troubleshooting
  • Periodically on call for after hours support of retail locations
  • Java coding
  • Participate in design and implementation of IT projects
  • All other duties as assigned

Education and Experience

  • Associates or Bachelor’s Degree or equivalent
  • 3+ years experience in IT Support

Key Competencies

  • Intimate knowledge of Windows 7 & 10 environments
  • Intermediate Java coding skills
  • Attention to detail
  • Strong organizational skills
  • Ability to adapt to new software quickly
  • Time management and prioritization skills
  • Ability to troubleshoot independently
  • Team player and excellent communication skills
  • Strong customer service skills

Physical Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is regularly required to see, speak and hear. While performing the duties of this job, the employee will be required to key at a computer, sit, stand, walk, and occasionally kneel, bend, reach and grasp. Employee must be able to lift 25 pounds on occasion.


  • Employee-Owned Company
  • Health/Dental/Vision Benefits
  • Paid Time Off
  • Paid Holidays
  • Free Parking (Portland Office only)
  • Employee discount

How to Apply

To be considered for this job, please provide your resume and a cover letter introducing yourself and how your skills apply to working here. No phone calls please. Thank you!

Artist & Craftsman Supply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Key words: IT, Information Technology, Support, Computer, Coding, Help Desk


Application Information
Job Deadline: 
Friday, August 31, 2018
Additional Job Information
Job Type: 
Full Time